The Core Edit

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About Roj

I wanted to create a brand for everyday women like myself who value thoughtful design, premium materials, and meticulous craftsmanship but do not want to pay an exorbitant luxury markup for a bag they will use every day. That’s how Roj was born.

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Your FAQs Handled with Care

How can I contact your customer service team? 

For customer service inquiries only, please mail us at support@rojindia.com or message us at +91 7061759878

I emailed your customer service team. When will I receive a response?

Our customer service team aims to respond to all E-mails within 24-72 hours.

How long will Shipping take?

All the orders are dispatched within 24–48 hours from our warehouse after receiving them. 

Shipping estimates for domestic orders are 4-6 working days, depending on location and the shipping option you choose.

Shipping estimates for international orders are 10-12 working days, depending on location and the shipping option you choose.

Please note that our fulfilment and shipping estimates depend on Customer location and shipping estimates might increase for your order during Public Holidays and busy periods.

Do you offer Returns and Refunds? 

Please check our Product Return and Refund Policy to know more.

What if I receive a damaged product? 

Please mail us at support@rojindia.com with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.