FAQs

1) How can I contact your customer service team? 

For customer service inquiries only, please mail us at support@rojindia.com or call us at +91 70617 59878. 

2) I emailed your customer service team. When will I receive a response? 

Our customer service team aims to respond to all emails within 24-48 hours.

3) How long will shipping take?

All orders are dispatched within 24–48 hours from our warehouse after receiving them. 

Shipping estimates for domestic orders are 4-6 working days, depending on location and the shipping option you choose. 

Shipping estimates for international orders are 10–12 working days, depending on location and the shipping option you choose.  

Please note our fulfilment and shipping estimates depends on Customer location and shipping estimates might increase for your order during  public holidays and busy periods.

4) Do you offer Returns and Refunds? 

Please check our Product Return and Refund Policy to know more. 

5) What if I receive a damaged product? 

Please mail us at support@rojindia.com with your order number, including a video and photos of the fault. The pictures/videos of the product must show that the product is unused and has all the tags intact.

6) Will customs and taxes be included in the product price? 

Extra charges like Import tax, duties and related Customs fees, if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details. 

7) Do you offer discounts and promotions? 

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.

8) Why hasn't my tracking status been updated? 

Don’t fret! Your tracking status may take 24-48 hours to update from pre-shipment status. 

9) Is it possible to change or cancel an order? 

Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse. 

10) What payment gateways do you provide? 

We have partnered up with MasterCard, Visa, Gpay, PhonePe, Etc